Refund, Return & Exchange Policy

At JASPO, customer satisfaction is our priority. We strive to deliver high-quality sporting goods and accessories. If you are not completely satisfied with your purchase, please review our Refund, Return & Exchange Policy below.

1. Eligibility for Returns & Exchanges

Products purchased from the JASPO website may be eligible for return or exchange if:

  • A request is raised within 48 hours of delivery. If the correct size as ordered was delivered and you wish to exchange it for a different size, additional shipping charges will apply. The charges will vary based on the delivery/return pincode..
  • The product is unused, unworn, and free from any damage caused after delivery.
  • The product is returned in its original packaging with all tags, accessories, manuals, and complimentary items included.
  • A valid order number or proof of purchase is provided.

Products returned without original packaging or with signs of use may not be eligible for return, exchange, or refund.

2. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product,
  • A manufacturing-defective product, or
  • A product different from what was ordered,

Please notify our customer support team within 48 hours of delivery.

To help us process your request quickly, please share:

  • Order ID
  • Clear photographs of the product and packaging
  • An unboxing video (if available)

Upon verification, JASPO will arrange a replacement, exchange, or refund.

3. Size Exchange Policy

For products where sizing is applicable, including roller skates, inline skates, protective gear, and similar items:

  • Size exchanges can be requested within 24 hours of delivery.
  • Exchange requests are subject to stock availability.
  • The product must be unused and in its original condition.
  • Only one size exchange per order may be permitted.

JASPO reserves the right to decline exchange requests if the returned product does not pass quality inspection.

4. Refund Policy

Refunds may be issued under the following circumstances:

  • The order is cancelled before dispatch.
  • A return request is approved after inspection.
  • The product is unavailable after order confirmation.
  • A damaged, defective, or incorrect product is verified by JASPO.

Once approved, refunds will be initiated within 5–7 business days through the original payment method.

The actual credit timeline may vary depending on your bank, card issuer, UPI provider, or payment gateway.

5. Order Cancellation

Customers may cancel an order before it has been dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled. Customers may instead initiate a return request in accordance with this Policy, where applicable.

JASPO reserves the right to cancel any order due to product unavailability, pricing errors, payment issues, or unforeseen operational circumstances. In such cases, a full refund will be processed.

6. Non-Returnable & Non-Refundable Items

The following products are not eligible for return or refund:

  • Products showing signs of use, wear, damage, or alteration after delivery.
  • Products returned without original packaging, accessories, manuals, or tags.
  • Customized or personalized products.
  • Clearance sale, end-of-season sale, or promotional items marked as non-returnable.
  • Gift cards or digital products.
  • Products damaged due to improper use, negligence, accidents, or normal wear and tear.
  • The product of worth more than 4,999 are not non returnable.

7. Return Pickup & Shipping

Where available, JASPO will arrange a reverse pickup from the customer's address.

If reverse pickup service is unavailable in a particular location, customers may be requested to self-ship the product to the designated return address provided by our support team.

For approved cases involving damaged, defective, or incorrect products, reasonable return shipping charges may be reimbursed upon submission of valid courier receipts.

8. Quality Inspection

All returned products undergo a quality inspection upon receipt.

JASPO reserves the right to:

  • Approve or reject return requests based on product condition.
  • Decline refunds or exchanges if the product is found to be used, damaged, incomplete, or not eligible under this Policy.

Customers will be informed of the inspection outcome via email or phone.

9. Warranty Claims

The return and exchange period is separate from any product warranty offered by JASPO.

Manufacturing defects identified after the return period may be addressed under the applicable warranty terms, if available for the specific product.

Damage caused by misuse, accidents, improper assembly, unauthorized repairs, or normal wear and tear is not covered under warranty.

10. Contact Us

For any return, refund, exchange, or warranty-related assistance, please contact us:

JASPO Customer Support
Email: customercare@jaspo.co.in
Phone: +91-6283766691
Website: JASPO Official Website

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Note: By placing an order on JASPO's website, you acknowledge and agree to this Refund, Return & Exchange Policy. JASPO reserves the right to modify this Policy at any time without prior notice, subject to applicable laws and consumer protection regulations.